Refund Policy

Refund Window

Refund requests must be submitted within 7 days of the initial purchase or subscription start date.

Eligibility

• Products or services covered: Start, Scale, Enterprise
• Non-refundable items: Setup Fees
• Usage limits or thresholds: 10% of the monthly

How to Request a Refund

• Contact email: hello@alastario.eu
• Information required: Order number

Processing Time

Approved refunds are processed within 7 days and returned to the original payment method unless otherwise stated.

Chargebacks and Disputes

If you initiate a chargeback without first contacting us, we may suspend your account while the dispute is resolved.

Policy Updates

We may update this Refund Policy from time to time. Material changes will be communicated via e-mail.